The impact of digitalization on hotel logistics to enhance tourist service quality

Authors

  • N. Nefedova Odesa I. I. Mechnikov National University
  • V. Sokolovskiy Odesa I. I. Mechnikov National University
  • Z. Prykhodko Odesa I. I. Mechnikov National University
  • A. Shahero Odesa I. I. Mechnikov National University

DOI:

https://doi.org/10.12775/JEHS.2026.90.76250

Keywords

tourism logistics, digitalization, tourist service, hotel services, service logistics, hotel logistics flows, hotel communications, tourism

Abstract

This article examines the impact of digitalization on logistics within hotel tourist services, focusing on the improvement of service delivery and the optimization of modern hotel business processes. It analyzes key areas of hotel service digitalization through the enhancement of logistical flows—specifically service, material, and information flows. The study explores the benefits of digital technologies and tools for optimizing logistics processes, increasing the operational efficiency of hospitality enterprises, minimizing hotel costs, implementing revenue management, and boosting customer loyalty. It identifies the advantages and risks associated with digitalization in the operations of tourism and hospitality businesses. Furthermore, the article substantiates strategies for improving hotel logistics through digital tools to ensure high-quality service for tourists.

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Journal of Education, Health and Sport

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Published

2026-04-30

How to Cite

1.
NEFEDOVA, N., SOKOLOVSKIY, V., PRYKHODKO, Z. and SHAHERO, A. The impact of digitalization on hotel logistics to enhance tourist service quality . Journal of Education, Health and Sport. Online. 30 April 2026. Vol. 90, p. 76250. [Accessed 26 September 2026]. DOI 10.12775/JEHS.2026.90.76250.

Issue

Vol. 90 (2026)

Section

Socio-Economic Geography and Spatial Management

License

Copyright (c) 2026 N. Nefedova, V. Sokolovskiy, Z. Prykhodko, A. Shahero

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This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

The periodical offers access to content in the Open Access system under the Creative Commons Attribution-NonCommercial-ShareAlike 4.0

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