Interpersonal patient-therapeutic team communication during COVID-19 pandemic – selected problems

Abstract

Introduction. Interpersonal communication is an important element of effective cooperation
between a patient and therapeutic team. Patients ill with COVID-19 during the pandemic
especially needed a direct contact with medical staff. Introduction of modern technologies
during COVID-19 pandemic enabled interpersonal communication between a patient and
therapeutic team.
Objective: The aim of the study was presentation of the selected elements of interpersonal
communication in the work of a nurse between a patient and therapeutic team during COVID-19 pandemic.
Material and Methods. The problem of interpersonal communication between a patient and
therapeutic team during COVID-19 pandemic was analyzed based on the results of scientific
studies and perceptual experiences.
Results. COVID-19 pandemic was a new challenge for therapeutic teams in patient care in
treatment facilities, to provide an effective interpersonal communication. In order to improve
the quality of interpersonal communication alternative forms of communication with patients
were applied. During the COVID-19 pandemic social media played a special role in primary
health care. Efforts undertaken by medical staff also had to be focused on safe environment of
care and safe work conditions.
Conclusions. Interpersonal communication between a patient and therapeutic team should be
improved during the pandemic considering the provision of a high quality services for patients
in a state of threat to health and life. An improvement of the effectiveness of interpersonal
communication is conditioned by the implementation of alternative forms of communication
with a patient, efficient functioning of social media, provision of safe environment of patient
care and safe work conditions for medical staff.