Rola skutecznej komunikacji chory-personel medyczny w procesie leczenia pacjenta hospitalizowanego = The role of effective communication between patient and medical staff in the process of inpatient care treatment

Abstract

Dobosiewicz Anna Maria, Zmaczyńska Teresa, Podhorecka Marta, Zukow Walery. Rola skutecznej komunikacji chory-personel medyczny w procesie leczenia pacjenta hospitalizowanego = The role of effective communication between patient and medical staff in the process of inpatient care treatment. Journal of Education, Health and Sport. 2016;6(9):789-796. eISSN 2391-8306. DOI http://dx.doi.org/10.5281/zenodo.159105

http://ojs.ukw.edu.pl/index.php/johs/article/view/3902

The journal has had 7 points in Ministry of Science and Higher Education parametric evaluation. Part B item 755 (23.12.2015).

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© The Author (s) 2016;

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This is an open access article licensed under the terms of the Creative Commons Attribution Non Commercial License (http://creativecommons.org/licenses/by-nc/4.0/) which permits unrestricted, non commercial

use, distribution and reproduction in any medium, provided the work is properly cited.

The authors declare that there is no conflict of interests regarding the publication of this paper.

Received: 02.09.2016. Revised 24.09.2016. Accepted: 24.09.2016.

Rola skutecznej komunikacji chory-personel medyczny w procesie leczenia pacjenta hospitalizowanego

The role of effective communication between patient and medical staff in the process of inpatient care treatment

Anna Maria Dobosiewicz¹, Teresa Zmaczyńska¹, Marta Podhorecka¹, Walery Zukow²

¹Katedra i Klinika Geriatrii, Collegium Medicum UMK, Toruń, Bydgoszcz, Polska/ Nicolaus Copernicus University in Toruń, Collegium Medicum in Bydgoszcz, Department of Geriatrics,  Poland

²Wydział Kultury Fizycznej, Zdrowia i Turystyki, Uniwersytet Kazimierza Wielkiego w Bydgoszczy, Polska/ Faculty of Physical Education, Health and Tourism, Kazimierz Wielki University, Bydgoszcz, Poland

Streszczenie -  Celem artykułu jest zaprezentowanie metod i sposobów komunikowania się z pacjentem oraz przedstawienia reakcji obronnych pacjentów.  W komunikacji z pacjentem możemy wyróżnić mowę werbalną i niewerbalną. Właściwe używanie zarówno jednej jak i drugiej w znaczący sposób może usprawnić komunikację z pacjentem hospitalizowanym. Dodatkowo znajomość mechanizmów obronnych pacjentów  przyczynia się do ułatwienia komunikacji  na drodze „chory – personel medyczny”.

Abstract-  The purpose of the article is to show the methods and ways  in communications with patients and present their  defense mechanisms. Verbal and nonverbal speech can be distinguish in communication with patients.  Using them in correct way can expedite the communication with inpatients. In addition, knowing the patient defense mechanisms, the communication can be easier between  patient and medical staff.

Słowa klucze-  komunikacja, mowa werbalna, mowa niewerbalna

Key words -  communication, verbal speech,  nonverbal speech