Poprawa świadczenia usług bibliotecznych dzięki instrumentarium praktyk zarządzania wiedzą: krytyczny przegląd
DOI:
https://doi.org/10.12775/FT.2022.002Słowa kluczowe
biblioteki, zarządzanie wiedzą, praktyki zarządzania wiedzą, dostarczanie usług, model SECIAbstrakt
Cel: Artykuł krytycznie analizuje związek między praktykami zarządzania wiedzą (Knowledge Management Practices – KMP) a dostarczaniem usług w bibliotekach poprzez szczegółowy przegląd odpowiedniej literatury. Szczególną uwagę zwrócono na biblioteki uniwersyteckie ze względu na ich stosunkowo solidny system i struktury dla KMP. Artykuł analizuje również, w jaki sposób model zarządzania wiedzą (KM), socjalizacji, eksternalizacji, łączenia i internalizacji (Socialisation, Externalisation, Combination and Internalisation – SECI) służy jako narzędzie poprawy świadczenia usług w bibliotekach.
Metoda: Zastosowanym podejściem w niniejszym opracowaniu jest krytyczny przegląd literatury.
Wynik: Efektywne zarządzanie wiedzą, przekładające się na jej tworzenie, organizację, udostępnianie i wykorzystywanie, znacząco wpływa na dostarczanie usług w bibliotekach. Artykuł ujawnił również, że model SECI służy jako skuteczny przewodnik w adaptacji KMP do poprawy świadczenia usług w bibliotekach.
Wniosek: KMP jest czynnikiem wpływającym na poprawę świadczenia usług w bibliotekach niezależnie od ich rodzaju i wielkości.
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