BUILDING THE RESILIENCE OF LOGISTICS COMPANIES THROUGH SELECTED STAKEHOLDER GROUPS
DOI:
https://doi.org/10.12775/EiP.2026.20Keywords
resilience, logistics, transport, stakeholders, cooperationAbstract
Motivation: Logistics companies are a vital link in most global supply chains and improve the performance of their partners by optimising costs, increasing delivery reliability and flexibility of operations, and improving logistics organisation. It is important to note that the logistics industry, through its role in serving other sectors of the economy, is susceptible to any disruption that causes the slowdown in those sectors. The topic of organisational resilience is addressed in the context of the logistics industry but in a particularised and fragmentary way. Stakeholders' involvement in creating logistic companies' resilience is rarely mentioned or researched.
Aim: This article is the Authors' attempt to fill the identified gap and aims to examine organisational resilience implications for logistics industry stakeholders. This article focuses on both internal and external stakeholders. The analysis was conducted on data from a survey study based on an original questionnaire, carried out among managers and workers of logistics companies. Methods dedicated to examining dependencies between qualitative variables were used, in particular: the Kruskal-Wallis test, and Spearman's rank correlation coefficient.
Results: It was possible to confirm and clarify the identified research gap: that the awareness and declarations of the need to engage stakeholders in building the resilience of logistics companies do not always translate into real actions in this direction. Further actions are necessary to encourage companies to really engage their stakeholders in activities that build resilience. Further research should be focused on exploring the differences in existing relations with different stakeholders in order to boost the resilience of logistics companies.
References
Asafo-Adjei, E., Hamidu, Z., Issau, K., Seidu, B. A. & Adam, A. M. (2023). The dark and bright side of network complexity: Novel insights from an asymmetric supply chain recovery and disruption approach. Cogent Business and Management, 10: 2225808, https://doi.org/10.1080/23311975.2023.2225808.
Azam, M. K., Hasan, S. M. & Qureshi, S. M. (2023). Exploring the critical success factors of a resilient supply chain. Engineering Management in Production and Services, 15:1, 41–56. https://doi.org/10.2478/emj-2023-0004.
Billiet, A., Bruneel, J. & Dufays, F. (2023). Exit, Voice, or Both: Why Organizations Engage With Stakeholders. Business & Society, 0(0). https://doi.org/10.1177/00076503231182612.
Dovbischuk, I. (2022). Innovation-oriented dynamic capabilities of logistics service providers, dynamic resilience and firm performance during the COVID-19 pandemic. International Journal of Logistics Management, 33:2, 499–519. https://doi.org/10.1108/IJLM-01-2021-0059.
Fjørtoft, K., Parvasi, S. P., Nesheim, D. A., Lien, Wennerberg L. A., Mørkrid, O. E. & Psaraftis, H. (2023). Assessing the resilience of sustainable autonomous shipping: New methodology, challenges, opportunities. Cleaner Logistics and Supply Chain, 9: 00126. https://doi.org/10.1016/j.clscn.2023.100126.
Garola, G., Siragusa, C., Seghezzi, A. & Mangiaracina, R. (2023). Managing COVID-19 disruption: the response of express couriers and lessons learned to improve resilience. International Journal of Logistics Management, 34:7, 121–141. https://doi.org/10.1108/IJLM-03-2022-0114.
Guise V. Chambers, M., Lyng, H. B., Haraldseid Driftland, C., Schibevaag, L., Fagerdal, B., Dombestein, H., Ree, E. & Wiig, S. (2024). Identifying, categorising, and mapping actors involved in resilience in healthcare: a qualitative stakeholder analysis, BMC Health Services Research 24, 230. https://doi.org/10.1186/s12913-024-10654-4.
Kazancoglu, Y., Sezer, M. D., Ozbiltekin-Pala, M., Lafçı, C. & Sarma, P. R. S. (2024). Evaluating resilience in food supply chains during COVID-19, International Journal of Logistics Research and Applications, 27:5, 688-704, https://doi.org/10.1080/13675567.2021.2003762.
Kruskal, W. & Wallis, W. (1952). Use of ranks in one-criterion variance analysis, Journal of the American Statistical Association, 47 (260), 583–621. https://doi.org/ 10.2307/2280779.
León-Mateos, F., Sartal, A., López-Manuel L. & Quintás, M. A. (2021). Adapting our sea ports to the challenges of climate change: Development and validation of a Port Resilience Index. Marine Policy, 130: 104573. https://doi.org/10.1016/j.marpol.2021.104573.
McVeigh, J. & MacLachlan, M. (2019). A silver wave? Filipino shipmates’ experience of merchant seafaring. Marine Policy. 99, 283–297. https://doi.org/10.1016/j.marpol.2018.10.012.
Nguyen, T., Chileshe, N., Rameezdeen, R. & Wood, A. (2023a). Strategic responses to external stakeholder influences. International Journal of Project Management. 41. https://doi.org/10.1016/j.ijproman.2022.102434.
Nguyen, T.-T., My Tran, D. T., Duc, T. T. H. & Thai, V. V. (2023b). Managing disruptions in the maritime industry – a systematic literature review. Maritime Business Review, 8:2, 170–190. https://doi.org/10.1108/MABR-09-2021-0072.
Odonkor, T. N., Urefe, O., Agu, E. E. & Obeng, S. (2024). Building resilience in small businesses through effective relationship management and stakeholder engagement. International Journal of Management & Entrepreneurship Research. 6. 2507-2532. https://doi.org/10.51594/ijmer.v6i8.1368.
Orengo-Serra K. L., Sánchez-Jauregui M. (2021). Coping with earthquakes and COVID-19: A perspective of customer relationship management. Estudios Gerenciales, 37:159, 318–331. https://doi.org/10.18046/j.estger.2021.159.4435
Pahwa, A. & Jaller, M. (2023). Assessing last-mile distribution resilience under demand disruptions. Transportation Research Part E: Logistics and Transportation Review, 172: 103066. https://doi.org/10.1016/j.tre.2023.103066.
Pauksztat, B., Grech, M. R. & Kitada, M. (2022), The impact of the COVID-19 pandemic on seafarers’ mental health and chronic fatigue: Beneficial effects of onboard peer support, external support and Internet access, Marine Policy, 137: 104942. https://doi.org/10.1016/j.marpol.2021.104942.
Qazi, A. A., Appolloni, A. & Shaikh, A. R. (2024), Does the stakeholder's relationship affect supply chain resilience and organizational performance? Empirical evidence from the supply chain community of Pakistan. International Journal of Emerging Markets. 19. https://doi.org/10.1108/IJOEM-08-2021-1218.
Spearman, C. (1904). The Proof and Measurement of Association between Two Things, The American Journal of Psychology, 15 (1), 72-101. https://doi.org/ 10.2307/1412159.
Sundarakani, B. & Onyia, O. P. (2021). Fast, furious and focused approach to Covid-19 response: an examination of the financial and business resilience of the UAE logistics industry. Journal of Financial Services Marketing, 26:4, 237–258. https://doi.org/10.1057/s41264-021-00118-9.
Vann Yaroson, E., Breen, L., Hou, J., & Sowter, J. (2023), The role of power-based behaviours on pharmaceutical supply chain resilience, Supply Chain Management. Vol. 28 No. 4, pp. 738-759. https://doi.org/10.1108/SCM-08-2021-0369.
Williams, C., You, J. J. & Joshua, K. (2020. Small-business resilience in a remote tourist destination: exploring close relationship capabilities on the island of St Helena. Journal of Sustainable Tourism. 28. 1-19. https://doi.org/10.1080/09669582.2020.1712409.
Zarbakhshnia, N. & Karimi, A. (2024). Enhancing third-party logistics providers partnerships: An approach through the D.L.A.R.C.S supply chain paradigm. Resources, Conservation and Recycling, 202: 107406. https://doi.org/10.1016/j.resconrec.2023.1074
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Monika Kamińska, Joanna Kos-Łabędowicz, Joanna Trzęsiok, Danuta Zwolińska
This work is licensed under a Creative Commons Attribution-NoDerivatives 4.0 International License.
Stats
Number of views and downloads: 38
Number of citations: 0
