Usability testing systems in public institutions on the example of the National Information Processing Institute

Abstract

The article describes the specifics of usability research in public institutions on the example of work at the National Information Processing Institute. It describes the challenges faced by system creators, designers, and researchers. It presents methods of preparing and conducting usability tests (preparation, execution and further steps after researches). Characterization of systems created in the institute: POL-on, JSA shows specifics of working at the public systems and shares the insights from these researches. Based on the gathered information, the article proposes changes to improve the experience of systems’ users. It presents good practices that the creators may follow during the designing process, such as: naming, icons, charts, cohesion, searching, text editing and information architecture.