User Satisfaction Survey in Public Libraries of Lower Silesia Voivodeship

Authors

  • Jolanta Sobielga Main Library of the Kielce University of Technology
  • Edyta Strzelczyk Main Library of the Warsaw Uniwersity of Technology

DOI:

https://doi.org/10.12775/TSB.2017.005

Keywords

“User Satisfaction” index, effectiveness survey, library user research, public library

Abstract

A user satisfaction survey was conducted in 44 public libraries in Lower Silesian Voivodeship (a provincial library, urban libraries, urban-rural libraries and rural libraries), with the use of a uniform questionnaire and an examination procedure. The survey was organized and coordinated by the members of the Polish Librarians' Association's Library Effectiveness Investigation Team. The survey aimed at establishing the “User Satisfaction” index which, along with other functionality indices developed due to the project “The Performance Analysis for Polish Libraries”, is a system of complex measurement of library effectiveness.

References

Kędzierska Edyta, Sobielga Jolanta, Zawałkiewicz Aldona, Nowa jakość w badaniach użytkowników bibliotek, „Bibliotekarz” 2015, nr 1, s. 12–15.

Kędzierska Edyta, Zawałkiewicz Aldona, Jak przeprowadzić badania satysfakcji użytkowników biblioteki? Poradnik dla bibliotekarzy [online]. Portal afb.sbp.pl [dostęp 31 marca 2017]. Dostępny w World Wide Web: http://pliki.sbp.pl/afb/jak-przeprowadzic-badania-satysfakcji.pdf.

PN-ISO 11620:2012 Informacja i dokumentacja – Wskaźniki funkcjonalności bibliotek.

Toruńskie Studia Bibliologiczne

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Published

2017-10-18

How to Cite

1.
SOBIELGA, Jolanta and STRZELCZYK, Edyta. User Satisfaction Survey in Public Libraries of Lower Silesia Voivodeship. Toruńskie Studia Bibliologiczne. Online. 18 October 2017. Vol. 10, no. 1 (18), pp. 87-101. [Accessed 28 June 2026]. DOI 10.12775/TSB.2017.005.

Issue

Vol. 10 No. 1 (18) (2017)

Section

Problems, research, hypotheses

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