I RESPECT YOU AND I HELP YOU : LINKS BETWEEN POSITIVE RELATIONSHIPS AT WORK AND ORGANIZATIONAL CITIZENSHIP BEHAVIOUR
Keywordspositive relationships at work, organizational citizenship behaviour
The main purpose of this article is to present links identified among manifestations of employee positive relationships and organizational citizenship behaviour. The presentation is based on the results collected through a questionnaire survey conducted in Polish companies. The data analysis shows particular associations between positive relationships and organisational citizenship behaviour (OCB). Our results suggest that OCB-I (the behaviours targeted toward other individuals in an organisation) may be triggered by respect and acceptance and that OCB-O (i.e. the behaviours targeted toward an organisation itself) may be considered as effects of the relationships manifesting honesty and reliability. We suggest research avenues to capture the processes behind the described associations.
Allen, T.D., Turner de Tormes Eby, L. (2012), “The Study of Interpersonal Relationships: An Introduction”, in: Turner de Tormes Eby, L., Allen, T.D. (Eds.), Personal Relationships. The Effect on Employee Attitudes, Behavior, and Well-being, Routledge, New York, pp. 3-14.
Atwater, L., Carmeli, A. (2009), “Leader-Member Exchange, Feelings of Energy, and Involvement in Creative Work”, Leadership Quarterly, Vol. 20, pp. 264–275. DOI: 10.1016/j.leaqua.2007.07.009
Barnard, C.I. (1938), The functions of the executive, Harvard University Press, Cambridge, MA.
Blustein, D.L. (2011), “A Relational Theory of Working”, Journal of Vocational Behavior, Vol. 79, pp.1-17. DOI: 10.1016/j.jvb.2010.10.004
Borman, W.C., Motowidlo, S.J. (1993), “Expanding the criterion domain to include elements of contextual performance”, in: Schmitt N., Borman W.C. (Eds.), Personality selection, Jossey-Bass, San Francisco, pp. 71-98.
Brief, A.P., Motowidlo, S.J. (1986), “Prosocial Organizational Behaviors”, Academy of Management Review, Vol. 11, pp. 710-725. DOI: 10.5465/AMR.1986.4283909
Chiaburu, D. S., Harrison, D. A. (2008), “Do Peers Make the Place? Conceptual Synthesis and Meta-Analysis of Co-Worker Effects on Perceptions, Attitudes, OCBs, and Performance”, Journal of Applied Psychology, Vol. 93, pp.1082–1104.
Cropanzano, R., Mitchell, M.S. (2005), “Social Exchange Theory: An Interdisciplinary Review”, Journal of Management, Vol. 31, pp. 874-900. DOI: 10.1177/0149206305279602
Dalal, R.S., Lam, H., Weiss, H.M., Welch, E.R. & Hulin, C.L. (2009), “A Within-person Approach to Work Behavior and Performance: Concurrent and Lagged Citizenship-counterproductivity Associations, and Dynamic Relationships with Affect and Overall Job Performance”, Academy of Management Journal, Vol. 52, pp. 1051-1066. DOI: 10.5465/AMJ.2009.44636148
Dekas, K.H., Bauer, T.N., Welle, B., Kurkoski, J., Sullivan, S. (2013), “Organizational Citizenship Behavior, Version 2.0: A Review and Qualitative Investigation of OCBs for Knowledge Workers at Google”, Academy of Management Perspectives, Published ahead of print February 28, 2013. DOI:10.5465/amp.2011.0097
Dutton, J.E., Heaphy, E.D. (2003), “The Power of High-Quality Connections”, in: Cameron, K.S., Dutton, J.E., Quinn, R.E. (Eds.), Positive Organizational Scholarship. Foundation of a New Discipline, Berrett-Koehler Publishers, Inc., San Francisco, pp. 263-278.
Fineman, S. (2006), “On Being Positive: Concerns and Counterpoints”, Academy of Management Review, Vol. 31, pp. 270-291. DOI: 10.5465/AMR.2006.20208680
George, J.M., Brief, A.P. (1992), “Feeling Good-Doing Good: A Conceptual Analysis of the Mood at Work-Organizational Spontaneity Relationship, Psychological Bulletin, Vol. 112, pp. 310-329. DOI: 10.1037/0033-2909.112.2.310
Gersick, C.J.G., Bartunek, J.M., Dutton, J.E. (2000), “Learning From Academia: The Importance of Relationships in Professional Life”, Academy of Management Journal, Vol. 43, pp. 1026-1044. DOI: 10.2307/1556333
Glińska-Neweś A. (2010), „Pozytywny Potencjał Organizacji jako prorozwojowa architektura zasobów przedsiębiorstwa”, in: Stankiewicz M.J. (Ed.), Pozytywny Potencjał Organizacji. Wstęp do użytecznej teorii zarządzania, „Dom Organizatora” TNOiK, Toruń, pp. 37-52.
Granovetter, M. (1973), “The Strength of Weal Ties”, American Journal of Sociology, Vol. 78, pp. 1360-1380.
Grant, A.R., Parker, S.K. (2009), “Redesigning Work Design Theories: The Rise of Relational and Proactive Perspectives”, Academy of Management Annals, Vol. 3, pp. 317-375. DOI: 10.1080/19416520903047327
Halbesleben, J.R.B. (2012), “Positive Coworker Exchanges”, in: Turner de Tormes Eby, L., Allen, T.D. (Eds.), Personal Relationships. The Effect on Employee Attitudes, Behavior, and Well-being, Routledge, New York, pp. 107-130.
Ibarra, H. (1993), “Personal Networks of Women and Minorities in Management: A Conceptual Framework”, Academy of Management Review, Vol. 18, pp. 56-87. DOI: 10.5465/AMR.1993.3997507
Kahn W.A., (2007), “Meaningful Connections: Positive Relationships and Attachments at Work”, in: Dutton, J.E., Ragins, B.R. (Eds.), Exploring Positive Relationships at Work: Building a Theoretical and Research Foundation, Lawrence Erlbaum, New York, pp. 189-206.
Kahn, W.A. (1990), “Psychological Conditions of Personal Engagement and Disengagement at Work”, Academy of Management Journal, Vol. 33. pp. 692-724. DOI: 10.2307/256287
Kahn, W.A. (1998), “Relational Systems at Work”, in: Staw, B.M., Cummings, L.L. (Eds.), Research in Organizational Behavior, Vol. 20, JAI Press, Greenwich, pp. 39-76.
Katz, D. (1964), “Motivational Basis of Organizational Behaviour”, Behavioral Science, Vol. 9, pp. 131-146. DOI: 10.1002/bs.3830090206
Klotz, A.C., Bolino, M.C. (2013), “Citizenship and Counterproductive Work Behavior: a Moral Licensing View”, Academy of Management Review, Vol. 38 No. 2, pp. 292-306. DOI: 10.5465/amr.2011.0109
Krackhardt, D., Hanson, J.R. (1993), “Informal networks: The company behind the chart”, Harvard Business Review, Vol. 71, pp. 104-111.
Kram, K.E., Isabella, L.A., (1985), “Mentoring Alternatives: The Role of Peer Relationships in Career Development”, Academy of Management Journal, Vol. 28, pp. 110-132. DOI: 10.2307/256064
LePine, J.A., Methot, J.R., Crawford, E.R., Buckman, B.R. (2012), “A Model of Positive Relationships in Teams: The Role of Instrumental, Friendship, and Multiplex Social Network Ties”, in: Turner de Tormes Eby, L., Allen, T.D. (Eds.), Personal Relationships. The Effect on Employee Attitudes, Behavior, and Well-being, Routledge, New York, pp. 173-194.
Lincoln, J.R., Miller, J. (1979), “Work and Friendship Ties in Organizations: A Comparative Analysis of Relational Networks”, Administrative Science Quarterly, Vol. 24, pp. 181-199. DOI: 10.2307/2392493
Makin, P.J., Cooper, C.L, Cox, Ch.J. (1996), Organizations and Psychological Contract, The British Psychological Society, Leicester.
Mills, J., Clark, M.S., Ford, T.E., Johnson, M. (2004), “Measurement of Communal Strength”, Personal Relationships, Vol. 11, pp. 213-230. DOI: 10.1111/j.1475-6811.2004.00079.x
Organ, D.W. (1988). Organizational Citizenship Behavior: The Good Soldier Syndrome, Lexington, MA.
Organ, D.W. (1997), “Organizational Citizenship Behavior: It’s Construct Clean-Up Time”, Human Performance, Vol. 10 No. 2, pp. 85-97.
Organ, D.W., Podsakoff, P.M., MacKenzie, S.B. (2006), Organizational Citizenship Behavior: Its nature, antecedents and consequences, Sage Publications, Thousand Oaks, CA.
Podsakoff, P.M., Ahearne, M., MacKenzie, S.B. (1997), “Organizational Citizenship Behavior and the Quantity and Quality of Work Group Performance”, Journal of Applied Psychology, Vol. 82 No. 2, pp. 262-270. DOI: 10.1037/0021-9010.82.2.2622
Podsakoff, P.M., MacKenzie, S.B., Paine, J.B., Bachrach, D.G. (2000), “Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research”, Journal of Management, Vol. 26 No. 3, pp. 513-563. DOI: 10.1177/014920630002600307
Ragins, B.R., Dutton, J.E. (2007), “Positive Relationships at Work: An Introduction and Invitation”, in: Dutton, J.E., Ragins, B.R. (Eds.), Exploring Positive Relationships at Work: Building a Theoretical and Research Foundation, Lawrence Erlbaum, New York, pp. 3-25.
Rawlins, W.K. (1992), Friendship Matters: Communication, Dialectics, and the Life Course, Hawthorne, Aldine, New York.
Smith, C.A., Organ, D.W., Near, J.P. (1983), “Organizational Citizenship Behavior: Its Nature and Antecedents”, Journal of Applied Psychology, Vol. 68, pp. 655-663. DOI: 10.1037/0021-9010.68.4.653
Stephens, J.P., Heaphy, E., Dutton, J.E. (2012), “High-quality connections”, in: Cameron, K.S., Spreitzer, G.M. (Eds.), The Oxford Handbook of Positive Organizational Scholarship, Oxford University Press, New York, pp. 385-399.
Williams, L.J., Anderson, S.E. (1991), “Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-role Behavior”, Journal of Management, Vol. 17, pp. 601-617. DOI: 10.1177/014920639101700305
How to Cite
Articles submitted to the journal should not have been published before in their current or substantially similar form, or be under consideration for publication with another journal. Authors submitting articles for publication warrant that the work is not an infringement of any existing copyright and will indemnify the publisher against any breach of such warranty. For ease of dissemination and to ensure proper policing of use, papers and contributions become the legal copyright of the publisher unless otherwise agreed.
Plagiarism and ghostwriting
In response to the issue of plagiarism and ghostwriting the editors of the Journal of Positive Management has introduced the following rules to counteract these phenomena:
1. Contributors should be aware of their responsibility for a content of manuscripts.
2. Collective authors are obliged to reveal the contribution and an affiliation of each author (i.e. who is an author of specified part of a paper).
3. Any act of dishonesty will be denounced, the editors will inform appropriate institutions about the situation and give evidence of all cases of misconduct and unethical behaviour.
4. The editors may ask contributors for financial disclosure (i.e. contribution of specified institutions).
Number of views and downloads: 25
Number of citations: 0