Assessment of nurse's professional activities, with particular emphasis on work with children and their parents

Abstract

Introduction. A nurse provides comprehensive nursing care for a person, family and community in the living environment, regardless of gender and age. It is an important element of the therapeutic link, especially when working with parents and their children, especially in relation to chronically ill or disabled children.

Aim. The aim of the thesis is to assess the professional activities of the POZ nurse, with particular emphasis on working with children and their parents, and to show directions for improving the quality of services rendered.

Material and methods. The method of diagnostic survey was used in the above thesis. The research used a questionnaire of own construction supplemented with fragments modified for pediatric nursing purposes in primary care. The standardized tool was - "Questionnaire for assessing the level of parent / guardian satisfaction with nursing care" by Latour, Which was adapted to the conditions of national pediatric hospital and validated by Dr. Ewa Smoleń and Prof. Anna Ksykiewicz- Dorota, Medical University of Lublin, Faculty of Health Sciences, Chair and Department of Nursing Management. The study group consisted of 105 parents of children.

Results: According to the respondents' opinions, it turned out that the patients' answers to the questions concerning the level of satisfaction of the parents were most highly rated for the question concerning the efficiency of the procedures performed by the primary care nurse. The issue with the lowest score concerned the interpersonal relationship of medical staff towards parents. Low ratings were also given to questions that raised the issue of the flexibility of the clinic's working hours, as well as the availability of written information about the rules of operation of the facility.

Conclusions. The conducted research allowed to determine the scale of the nurse's involvement in helping and eliminating parents' fears, thus guaranteeing a high evaluation of the nurse's work. 62% of the surveyed parents agree that the efficiency of the procedures performed, professionalism and respect for their child guarantee a positive assessment of the work of a POZ nurse.