DIFFERENCES IN IMPLEMENTING BUSINESS PROCESS REENGINEERING IN PUBLIC AND BUSINESS ORGANISATIONS
DOI:
https://doi.org/10.12775/AUNC_ZARZ.2015.026Keywords
Business Process Reengineering, public organisation, business organisationAbstract
The process approach in management is used both in business and public organisations. Development of interest in process-based concepts as an instrument improving organisational effectiveness resulted from criticism of the functional approach in organisations. The article presents the concept of Business Process Reengineering (BPR). The purpose of this study is to determine the differences in the implementation of BPR concept in public and business organisations and to identify the key factors in its implementation. An important area of distinguishing the approaches of implementing BPR in the analysed organisations is the expectation as to the outcome of its application, the importance of environmental influences and different approaches to the meaning of the recipient of services.
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