AN EXCELLENCE EQUATION: (E3 GOVERNANCE + 3E STRATEGY) -> 3P PERFORMANCE

Rick Edgeman, Jacob Eskildsen

DOI: http://dx.doi.org/10.12775/JPM.2012.004

Abstract


Purpose: Governance, sustainability, and enterprise excellence are united in an effort to promote continuously relevant and responsible organizations through Sustainable Enterprise Excellence (SEE), defined as: • SEE results as a consequence of balancing both the competing and complementary interests of key stakeholder segments, including society and the natural environment, to increase the likelihood of superior and sustainable competitive positioning and hence long-term enterprise success that is synonymous with continuously relevant and responsible governance, strategy, actions and results. This is accomplished through an integrated approach to organizational design and function emphasising innovation, operational, supply chain, customer-related, human capital, financial, marketplace, societal, and environmental performance. The intent of this approach is to ethically, efficiently and effectively (E3) integrate 3E (equity, ecology, economy) Triple Top Line strategy throughout enterprise governance, culture and activities to produce simultaneously pragmatic, innovative and sustainable Triple Bottom Line 3P (people, planet, profit) performance results.

Methodology & Approach: Key elements and methods capable of assessing and advancing organizational progress toward SEE are identified, organized and developed.

Findings: Innovation, human capital, and foresight are key enablers of SEE. A SEE model called the Springboard together with Maturity Scales, graphical NEWS Compasses, and Narrative SWOT Plots that aid performance assessment and advancement are developed.

Implications for Further Research: Relationships of various SEE drivers to SEE performance are in need of further exploration wherein NEWS Compasses, Maturity Scales, and the Springboard may be further refined as SEE understanding advances.


Keywords


enterprise excellence; Innovation; enterprise excellence; maturity assessment; NEWS Compass; Springboard to SEE

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