MEMBERSHIP SATISFACTION AND THE COST OF MEMBERSHIP – THE CASE OF DANISH UNEMPLOYMENT INSURANCE FUNDS
DOI:
https://doi.org/10.12775/JPM.2011.001Słowa kluczowe
membership, satisfaction, cost of membership, membership satisfaction, Denmark, Danish Unemployment Insurance FundsAbstrakt
This article suggests a framework for measuring membership satisfaction based on a literature study. The framework is tested on data from more than 8800 members from 29 different Danish unemployment insurance funds. The framework fits the data well and is able to explain 83% of the variation in membership satisfaction. Furthermore the cost of administration per member and membership satisfaction is found to be able to explain differences in membership loyalty when the 29 unemployment insurance funds are compared. Finally administration costs per member are found to be dependent on the number of members per employee and affiliation.
Bibliografia
Bamberger, P. A., Kluger, A. N. & Suchard, R. (1999), “The Antecedents and Consequences of Union Commitment: A Meta-Analysis”, The Academy of Management Journal, 42, pp. 304–318.
Barling, J. & Wade, B. (1990), “Predicting employee commitment to company and union: Divergent models”, Journal of Occupational Psychology, 63, pp. 49–61.
Bernhardt, K. L., Donthu, N. & Kennett, P. A. (2000), “A Longitudinal Analysis of Satisfaction and Profitability”, Journal of Business Research, 47, pp. 161–171.
Cassel, C., Hackl, P. & Westlund, A. H. (1999), “Robustness of partial least-squares method for estimating latent variable quality structures”, Journal of Applied Statistics, 26, pp. 435–446.
Chacko, T. I. (1985), “Member Participation in Union Activities: Perceptions of Union Priorities, Performance, and Satisfaction”, Journal of Labor research, 6, pp. 363–373.
Chan, A. W., Tong-Qing, F., Redman, T. & E., S. (2006), “Union Commitment and Participation in the Chinese Context”, Industrial Relations, 45, pp. 485–490.
Charlwood, A. (2002), Why Do Non-union Employees Want to Unionize? Evidence from Britain”, British Journal of Industrial Relations, 40, pp. 463–491.
Chaulk, K. & Brown, T. C. (2008), “An Assessment of Worker Reaction to their Union and Employer Post-Strike”, Relations Industrielle, 63, pp. 223–245.
Eskildsen, J. K. & Kristensen, K. (2006), “Preference clustering in customer satisfaction measurement”, paper presented at the 5th International Conference on Performance Measurement and Management, London.
Eskildsen, J. K. & Kristensen, K. (2007a), “Customer Satisfaction – The role of transparency” Total Quality Management, 18, pp. 39–47.
Eskildsen, J. K. & Kristensen, K. (2007b), “Customer Satisfaction and Customer Loyalty as Predictors of Future Business Potential”, paper presented at the 12th World Congress for Total Quality Management, Edinburgh.
Eskildsen, J. K., Kristensen, K., Juhl, H. J. & Østergaard, P. (2004a), “The Drivers of Customer Satisfaction & Loyalty”, Total Quality Management & Business Excellence, 15, pp. 859–868.
Eskildsen, J. K., Kristensen, K. & Steensen, E. (2007), “Market structure, market strategy and customer satisfaction”, paper presented at the 6th MAAOE International Conference: New Perspectives on the Theories and Practices of Organizational Excellence, Versailles.
Eskildsen, J. K., Kristensen, K. & Westlund, A. (2004b), “Work Motivation and Job Satisfaction in the Nordic Countries”, Employee Relations, 26.
Eskildsen, J. K., Kristensen, K. & Westlund, A. H. (2003), “Measuring Employee Assets”, Business Process Management Journal, 10.
Fiorito, J., Gallagher, D. G. & Fukami, C. V. (1988), “Satisfaction with Union Representation”, Industiral and Labor Relations Review, 41, pp. 294–307.
Fornell, C. (1992), “A National Customer Satisfaction Barometer: The Swedish Experience”, Journal of Marketing, 56, pp. 6–21.
Fornell, C. & Cha, J. (1994), “Partial Least Squares”, in: Bagozzi, R. P. (Ed.), Advanced Methods of Marketing Research, Blackwell, Cambridge.
Fornell, C., Johnson, M. D., Anderson, E. W., Cha, J. & Bryant, B. E. (1996), “The American Customer Satisfaction Index: Nature, Purpose and Findings”, Journal of Marketing, 60, pp. 7–18.
Frenkel, S. J. & Kuruvilla, S. (1999), Union-Member Relations and Satisfaction with Unions in South Korea”, British Journal of Industrial Relations, 37, pp. 559–575.
Iverson, R. D. & Kuruvilla, S. (1995), “Antecedents of Union Loyalty: The Influence of Individual Dispositions and Organizational Context”, Journal of Organizational Behavior, 16, pp. 557–582.
Johnson, M. D., Gustafsson, A., Andreassen, T. W., Lervik, L. & Cha, J. (2001), “The evolution and future of national customer satisfaction index models”, Journal of Economic Psychology, 22, pp. 217–245.
Jöreskog, K. G. & Wold, H. (1982), “The ML and PLS techniques for modelling with latent variables”, in: Jöreskog, K. G. & Wold, H. (Eds.), Systems under indirect observations, North-Holland, New York.
Kristensen, K. & Eskildsen, J. K. (2010), “Design of PLS-based Satisfaction Studies”, in: Vinzi, V. E., Chin, W. W., Henseler, J. & Wang, H. (Eds.), Handbook of Partial Least Squares: Concepts, Methods and Applications in Marketing and Related Fields, Springer Handbooks of Computational Statistics, Springer Verlag.
Kristensen, K. & Martensen, A. (1996), “Linking Satisfaction to Loyalty and Performance”, ESOMAR Publication Series, 204, pp. 159–169.
Kristensen, K., Martensen, A. & Grønholdt, L. (2002a), “Customer Satisfaction and Business Performance”, in: Neely, A. (Ed.), Business Performance Measurement – Theory and Practice, Cambridge University Press.
Kristensen, K., Westlund, A. H. & Eskildsen, J. K. (2002b), “Job Satisfaction Across Industries”, paper presented at the 3ed International Conference of the Multinational Alliance for the Advancement of Organizational Excellence, Ayr, Scotland.
Kuruvilla, S., Gallagher, D. G. & Wetzel, K. (1993a), “The Development of Members’ Attitudes Toward Their Unions: Sweden and Canada”, Industrial and Labor Relations Review, 46, pp. 499–514.
Lincoln, J. R. & Boothe, J. N. (1993), “Unions and Work Attitudes in the United States and Japan”, Industrial Relations, 32, pp. 159–187.
Snape, E., Redman, T. & W., C. A. (2000), “Commitment to the union: a survey of research and the implications for industrial relations and trade unions”, International Journal of Management Reviews, 2, pp. 205–230.
Sousa-Poza, A. & Sousa-Poza, A. A. (2000), “Well-being at work: a cross-national analysis of the levels and determinants of job satisfaction”, Journal of Socio-Economics, 29, pp. 517–538.
Sverke, M. & Kuruvilla, S. (1995), “A New Conceptualization of Union Commitment: Development and Test of an Integrated Theory”, Journal of Organizational Behavior, 16, pp. 505–532.
Wold, H. (1980), “Model construction and evaluation when theoretical knowledge is scarce: Theory and application of Partial Least Squares”, in: Kmenta, J. & Ramsey, J. B. (Eds.), Evaluation of Econometric Models, Academic Press, New York.
Pobrania
Opublikowane
Jak cytować
Numer
Dział
Licencja
Copyright
Articles submitted to the journal should not have been published before in their current or substantially similar form, or be under consideration for publication with another journal. Authors submitting articles for publication warrant that the work is not an infringement of any existing copyright and will indemnify the publisher against any breach of such warranty. For ease of dissemination and to ensure proper policing of use, papers and contributions become the legal copyright of the publisher unless otherwise agreed.
Plagiarism and ghostwriting
In response to the issue of plagiarism and ghostwriting the editors of the Journal of Positive Management has introduced the following rules to counteract these phenomena:
1. Contributors should be aware of their responsibility for a content of manuscripts.
2. Collective authors are obliged to reveal the contribution and an affiliation of each author (i.e. who is an author of specified part of a paper).
3. Any act of dishonesty will be denounced, the editors will inform appropriate institutions about the situation and give evidence of all cases of misconduct and unethical behaviour.
4. The editors may ask contributors for financial disclosure (i.e. contribution of specified institutions).
Statystyki
Liczba wyświetleń i pobrań: 454
Liczba cytowań: 0
