INTELIGENCJA EMOCJONALNA I JEJ ROLA W ŻYCIU ZAWODOWYM SPRZEDAWCY
DOI:
https://doi.org/10.12775/AUNC_ZARZ.2018.025Słowa kluczowe
Inteligencja emocjonalna, sprzedażAbstrakt
Celem pracy jest analiza modeli i narzędzi pomiaru inteligencji emocjonalnej (IE) oraz próba określenia roli IE w życiu zawodowym sprzedawcy. Stres, wypalenie zawodowe, różne problemy w pracy wpływają na zaburzenia emocjonalne pracownika, co może negatywnie oddziaływać na rozwój i pozycję firmy na rynku. Koncepcja inteligencji emocjonalnej pokazuje nowe aspekty zarządzania życiem zawodowym pracownika. Rola inteligencji emocjonalnej nadal jednak pozostaje niezdefiniowana, zarówno wśród badaczy jak i praktyków. W niniejszym artykule przedstawiono dotychczasowe wyniki badań, pokazujące wpływ inteligencji emocjonalnej na zachowania organizacyjne, rotacje pracowników, efektywność pracy i inne aspekty życia zawodowego i społecznego.Bibliografia
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