Horizontal trust among lecturers at the universities of applied sciences

Anna Liisa Westman, Dagmara Lewicka, Paulina Rożenek

DOI: http://dx.doi.org/10.12775/JPM.2017.122


Purpose: Horizontal trust among lecturers at universities seems to be particularly unexplored in the literature. The main purpose of this paper is to fi ll in this gap and is an attempt to answer the question: how lecturers perceive, address and reconstruct trust in their teaching.
Methodology: The data; narratives of lecturers, consists of told and written stories (N=23) collected in Finland, Hungary and the United Kingdom. Collecting multinational dataset is based on the European attempt of the harmonisation and internationalisation of education and on the cooperation of educational institutions. The narratives were analysed in two stages: first by narrative analysis and then by condensing textual data.
Findings: The results argue that trust creates trusting atmosphere between lecturers. Without trust cooperation between lecturers creates tension and diff iculties. Trust creates welfare and good results for teaching. Without trust the lecturers cannot give their best to the students, colleagues and all in all to the university of the applied sciences. Trust makes it possible to change teaching methods and organisational structures at the universities of the applied sciences. Without trust working methods are difficult to develop. Trust contributes to good cooperation between lecturers and more positive results to develop academic education in Europe.
Originality/value: The results of this paper are consistent with previous research, however they shed light in much more detail on horizontal trust at universities emphasizing, among others, the fact that trust impacts the organization’s success, and strengthens intra- and inter-organizational relationships.


horizontal trust; university of applied sciences; intra-organisational relationships; lecturer

Full Text:



Bryk, A.S., Schneider, B. (2002), Trust in schools: A core resource for improvement, Russell Sage Foundation, New York.

Chapman, V. (2011), “Enabling Transitions through Inclusive Practice”, in: Hartley, P., Hilsdon, J., Keenan, C., Sinfield, S., Verity, M. (Eds.), Learning Development in Higher Education, Palgrave Macmillan, London. pp. 114 – 126.

Clark, M.C., Payne, R.L. (1997), “The nature and structure of workers’ trust in managers”, Journal of Organizational Behavior, Vol. 18, pp. 205 – 224.

Connell, J., Ferres, N., Travaglione, T. (2003), “Engendering trust in manager-subordinate

relationships: Predictors and outcomes”, Personnel Review, Vol. 32, pp. 569 – 587. DOI: 10.1108/00483480310488342

Daly, A., Chrispeels, J. (2008) “A question of trust: Predictive conditions for adaptive and technical leadership”, Educational Contexts in Leadership and Policy in Schools, Vol. 7 No. 1, pp. 30 – 63. DOI: 10.1080/15700760701655508

Daniel, J., West, P. (2006), “E-learning and free open source software: the key to global mass higher education?”, paper presented at International Seminar on Distance, Collaborative and eLearning: Providing Learning Opportunities in the New Millennium via Innovative Approaches, 4 – 5 January 2006, Universiti Teknologi Malaysia Kuala Lumpur, Malaysia.

van Dijk, T.A. (1976), “Philosophy of action and theory of narrative”, Poetics, Vol. 5, pp. 287 – 332.

van Dijk, T.A. (1980), “Story comprehension: an introduction”, Poetics, Vol. 9, pp. 1 – 21.

van Dijk, T.A. (1993), “Principles of critical discourse analysis”, Discourse & Society, Vol. 4 No. 2, pp. 249 – 283.

Fairholm, G.W. (1994), Leadership and the Culture of Trust, Praeger, Westport.

Falluga, D. (2003), Introduction to Narratology. Introductory Guide to Critical Theory, Purdue University.

Grudzewski, W.M., Hejduk, I.K., Sankowska, A., Wańtuchowicz, M. (2009), Zarządzanie zaufaniem w przedsiębiorstwie, Wydawnictwo Oficyna, Kraków.

Hardy, K., McGrath, A.L. (1989), “Dealing with cheating in distribution”, European Journal of Marketing, Vol. 23 No. 2, pp. 123 – 129.

Harris, J., Caldwell, B., Longmuir, F. (2013), In Sights: Literature review: A Culture of trust enhances performance, Australian Institute for Teaching and School Leadership Limited (AITLSL), Australia.

Heikkinen, H.L.T. (2002), “Whatever is narrative research?”, in: Huttunen, R., Heikkinen, H.L.T., Syrjälä, L. (Eds.), Narrative research: Voices of teachers and philosophers, SoPhi, Jyväskylä, pp. 13 – 28.

House, R., Rousseau, D.M., Thomas-Hunt, M.M. (1995), “The meso paradigm: A framework for the integration of micro and macro organizational behaviour”, in: Cummings, I.L., Staw, B.M. (Eds.), Research in organizational beha viour, JAI Press, Greenwich, pp. 71 – 114.

Huttunen, R., Heikkinen, H.L.T., Syrjälä, L. (2002), Narrative research. Voices of teachers and philosophers, SoPhi, Jyväskylä.

Judeh, M.A. (2012), “An Analysis of the Relationship between Trust and Employee Empowerment: A Field Study”, International Business Management, Vol. 6 No. 2, pp. 264 – 269.

Khodyakov, D. (2007), “Trust as a Process: A Three Dimensional Approach”, Sociology, Vol. 41 No.1, pp. 115 132. DOI: 10.1177/0038038507072285

Knoll, D.L., Gill, H. (2011), “Antecedents of trust in supervisors, subordinates, and peers”, Journal of Managerial Psychology, Vol. 26 No. 4, pp. 313 – 330.

Krot, K., Lewicka, D. (2012), “The importance of trust in manager –employee relationship”, International Journal of Electronic Business Management, Vol. 10 No. 3, pp. 224 – 333.

Loon Hoe, S. (2007), “Is interpersonal trust a necessary condition for organisational learning?”, Journal of Organisational Transformation and Social Change, Vol. 4 No. 2, pp. 149 – 156.

Lovat, T. (2009), Values Education and Quality Teaching: Two Sides of the Learning Coin, The University of Newcastle, Australia.

Mason, R.O. (1986), “Four ethical issues of the information age”, Management Information Systems Quarterly, Vol. 10 No. 1, pp. 5 – 12.

Mayer, R.C., Davis, J.H. (1999), “The effect of the performance appraisal system on trust for management: a field quasi-experiment”, Journal of Applied Psychology, Vol. 84, pp. 123 – 36.

Mayer, R.C., Davis, J.H, Schoorman, F.D., (1995), “An integrative model of organizational trust”, Academy of Management Review, Vol. 20 No. 3, pp. 709 – 734.

Mayer, R.C., Gavin, M.B. (2005), “Trust in management and performance: Who minds the shop while the employees watch the boss?”, Academy of Management Journal, Vol. 48, pp. 874 – 888. DOI: 10.5465/AMJ.2005.18803928

O´Brien, D. (2011), How leaders develop and direct relational trust building efforts in schools, University of South Australia, Australia.

Reed, M. (2001), “New Managerialism, Professional Power and Organisational Governance in UK Universities: A Review and Assessment”, paper presented at the Hedda–Cipès, conference Pinhao, Portugal, October.

Reed, M. (2003), “New Managerialism and Changing Forms of Organizational Governance: Governance without Government”, paper presented at the CONDOR (CONtradictions et Dynamiques des Organisations) seminar, Paris, May.

Reszke, I. (1990), “Women’s situation in work”, in: Jedyak, W. (Ed.), Women in Culture and Society, Lublin, pp. 271 280.

Rousseau, D.M., Sitkin, S.B., Burt, R.S, Camerer, C. (1998), “Not so different after all: a cross-discipline view of trust”, Academy of Management Review, Vol. 23 No. 3, pp. 393 – 404. DOI: 10.5465/AMR.1998.926617

Scandura, T.A., Pellegrini, E.K. (2008), “Trust and leader-member exchange: A closer look at relational vulnerability”, Journal of Leadership and Organizational Studies, Vol. 15 No. 2, pp. 101 – 110.

Shaw, R.B. (1997), Trust in the Balance: Building Successful Organizations on Results, Integrity and Concern, Jossey-Bass Publishers, San Francisco.

Svensson, G. (2005), “Mutual and interactive trust in business dyads: Condition and process”, European Business Review, Vol. 17 No. 5, pp. 411 – 427. DOI: 10.1108/09555340510620320

Tschannen-Moran, M. (2004), Trust Matters: Leadership for successful schools, Jossey Bass, San Francisco.

Tschannen-Moran, M., Hoy, W.K. (2000), “A multidisciplinary analysis of the nature, meaning, and measurement of trust”, Review of Educational Research, Vol. 70 No. 4, pp. 547 – 593.

UNESCO (2014), Teaching Respect for All, available at: http://unesdoc.unesco.org/images/0022/002279/227983e.pdf (accessed 20 June 2017).

Whitehouse, G. (2003) “Gender and Pay Equity: Future Research Directions”, Asia Pacific Journal of Human Resources, Vol. 41 No. 1, pp. 116 – 128.

Whitener, E.M., Brodt, S.E., Korsgaard, M.K., Werner, J.M. (1998), “Managers as initiators of trust: An exchange relationship framework for understanding managerial trustworthy behavior”, Academy of Management, Vol. 23, pp. 513 – 530.

Yukl, G. (2010), Leadership in Organizations, Pearson Education, United States of America.

ISSN 2083-103X (print)
ISSN 2392-1412 (online)

Partnerzy platformy czasopism