Diversity Management and Trust: Systematic Literature Review
Keywordstrust, diversity management, systematic literature review
Purpose: The main aim of the paper is to identify and evaluate the state of the art in research on relationship between the concepts of diversity management and trust. The overarching question is what are the key contributions of the literature to deliver support to linkage between these two concepts. The literature analysis is also aimed at organising existing knowledge and identifying the key problems, trends and gaps in research output.
Design/methodology/approach: Based on a systematic review of the literature, a content analysis on 18 peer-reviewed journal articles has been carried out. The Scopus and Web of Science Core Collection databases are used as a source for the sampling process.
Findings: First of all, the results of the study allow to conclude that very few publications ranked as business and social scienc-es comprise together diversity management and trust. Thus, the analysed area seems to be an attractive field for further research. Among existing literature seven key research areas were identi-fied, representing different approaches to the relationship between trust and diversity management.
Research and practical limitations/implications: The Scopus and Web of Science Core Collection databases, which were used to identify the publications analysed, do not contain all publications in the field of the study. Different languages of full text constituted an additional obstacle.
Originality/value: The paper contributes to the diversity manage-ment and trust literature in three ways. First, it discovers a research gap in the field of linkage between trust and diversity management. Secondly, it organises existing body of knowledge and finally it identifies the key problems and trends in research output.
Paper type: theoretical, literature review.
Amiri, S.R.S., Kavousy, E. (2010), “Ethnic Diversity Management Based on Social Cap-ital Theories”, European Journal of Social Sciences, Vol. 12, Issue 3, pp. 387 – 396.
Bourke, J., Garr, S., van Berkel, A., Wong, J. (2017), “Diversity and Inclusion: The
Reality Gap”, in: 2017 Global Human Capital Trends, Deloitte University Press, pp. 107 – 117. Retrieved from https://dupress.deloitte.com/content/dam/dup-us-en/ articles/HCTrends_2017/DUP_Global-Human-capital-trends_2017.pdf (accessed 16 December 2017).
Ben-Porat, G., Yuval, F., Mizrahi, S. (2012), “The Challenge of Diversity Management: Police Reform and the Arab Minority in Israel”, Policy Sciences, Vol. 45, Issue 3, pp. 243 – 263.
Cantón-Delgado, M., Royo, J.J. (2014), “Leadership, Power and Ethnicity in Iglesia Filadelfia (Philadelphia Church) in Jerez de la Frontera (Cádiz): God Wants us to Move to that Temple [Liderazgo, poder y etnicidad en la Iglesia Filadelfia de Jerez de la Frontera (Cádiz): Dios quiere que nos mudemos a ese templo]”, Revista de Dialectologia y Tradiciones Populares, Vol. 69, Issue 1, pp. 7 – 27.
Capell, B., Tzafrir, S.S., Dolan, S.L. (2016), “The Disclosure of Concealable Stigmas: Analysis Anchored in Trust”, Cogent Psychology, Vol. 3, pp. 1 – 24.
Castaldo, S., Premazzi, K., Zerbini, F. (2010), “The Meaning(s) of Trust: A Content Analysis on the Diverse Conceptualizations of Trust in Scholarly Research on Business Relationships”, Journal of Business Ethics, Vol. 96, Issue 4, pp. 657 – 668.
Choi, J.-W. (2007), “Governance Structure and Administrative Corruption in Japan: An Organizational Network Approach”, Public Administration Review, Vol. 67, Issue 5, 930 – 942.
Choi, S. (2011), “Organizational Justice and Employee Work Attitudes: The Federal Case”, American Review of Public Administration, Vol. 41, Issue 2, pp. 185 – 204.
Covey, S.M.R, Merril, R.R. (2009), Szybkość zaufania: Jak dzięki zaufaniu przyspieszyć sukces w biznesie, Dom Wydawniczy REBIS, Poznań.
Cox, T.H., Blake, S. (1991), “Managing Cultural Diversity: Implications for Organizational Competitiveness”, Academy of Management Executive, Vol. 5, Issue 3, pp. 45 – 56.
Czakon, W. (2015), “Metodyka systematycznego przeglądu literatury”, in: Czakon, W. (Ed.), Podstawy metodologii badań w naukach o zarządzaniu, Wolters Kluwer SA, Warszawa.
Czerniachowicz, B., Lis, A., Wieczorek-Szymańska, A. (2017), “The Relationships Between Leadership and Corporate Social Responsibility: Systematic Literature Review”, Journal of Corporate Responsibility and Leadership, Vol. 4, Issue 3, pp. 9 – 23.
Dawson, M. (2004), “Diversity Joins the Mainstream at Guy’s and St Thomas’s: Hospital Trust Serves a Community Where More Than 130 Languages Are Spoken”, Human Resource Management International Digest, Vol. 12, Issue 7, pp. 15 – 17.
Dirks, K.T., Ferrin, D.L. (2001), “The Role of Trust in Organizational Settings”, Organizational Science, Vol. 12, Issue 4, pp. 450 – 467.
Downey, S.N., van der Werff, L., Thomas, K.M., Plaut, V.C. (2015), “The Role of Diversity Practices and Inclusion in Promoting Trust and Employee Engagement”, Journal of Applied Social Psychology, Vol. 45, Issue 1, pp. 35 – 44.
Hardin, R. (2006), Trust, Polity Press, Cambridge.
Hijal-Moghrabi, I., Sabharwal, M., Berman, E.M. (2017), “The Importance of Ethi-cal Environment to Organizational Performance in Employment at Will States”, Administration & Society, Vol. 49, Issue 9, pp. 1346 – 1374.
Howarth, C., Andreouli, E. (2016), “Nobody Wants to Be an Outsider: From Diversity Management to Diversity Engagement”, Political Psychology, Vol. 37, Issue 3, pp. 327 – 340.
Józefowicz, B. (2013), “Trust in Creating Pro-developmental Positive Organisational Potential Outcomes”, in: Stankiewicz, M.J. (Ed.), Positive Management: Managing the Key Areas of Positive Organisational Potential for Company Success, Dom Organizatora TNOiK, Toruń, pp. 155 – 178.
Józefowicz, B., Jedynak, E. (2016), “Zarządzanie różnorodnością a budowanie zaufania w przedsiębiorstwie na przykładzie firmy Intel”, Przedsiębiorczość i Zarządzanie, Vol. XVII, Issue 2, pp. 75 – 88.
Kramer, R.M., Tyler, T.R. (Eds.), (1996), Trust in Organizations: Frontiers of Theory and Research, Sage Publications, California.
Krot, K., Lewicka, D. (2012), “The Importance of Trust in Manager-employee Relationships”, International Journal of Electronic Business Management, Vol. 10, No. 3, pp. 224 – 233.
Kupczyk, T., Szymańska, A., Kubicka, J., Oleszkiewicz, A. (2015), “Implementation of Diversity Management in Poland and its Relationship with Organizational Trust”, International Journal of Organizational Diversity, Vol. 15, Issue 4, pp. 17 – 27.
Ling, F.Y.Y., Dulaimi, M.F., Chua, M. (2013), “Strategies for Managing Migrant Construction Workers from China, India, and the Philippines”, Journal of Professional Issues in Engineering Education and Practice, Vol. 139, Issue 1, pp. 19 – 26.
Lis, A. (2017), “Relacyjny wymiar zdolności organizacji do absorpcji wiedzy zewnętrznej”, Organizacja i Kierowanie, No. 2(176), pp. 313 – 328.
Lis, A., Sudolska, A. (2015), “Absorptive Capacity and its Role for the Company Growth and Competitive Advantage: The Case of Frauenthal Automotive Toruń Company”, Journal of Entrepreneurship, Management and Innovation, Vol. 11, Issue 4, pp. 63 – 91.
Mayer, R.C., Davis, J.H., Schoorman, F.D. (1995), “An Integrative Model of Organizational Trust”, Academy of Management Review, Vol. 20, Issue. 3, pp. 709 – 734.
McCallaghan, S., Heyns, M. (2016), “Investigating the Relationship Between Trust and the Diversity Climate of a South African Tertiary Institution”, Tydskrif Vir Geesteswetenskappe, Vol. 56, No. 4 – 1, pp. 1071 – 1088.
Mor Barak, M.E., Cherin, D.A., Berkman, S. (1998), “Organizational and Personal Dimensions in Diversity Climate: Ethnic and Gender Differences in Employee Perceptions”, Journal of Applied Behavioral Science, Vol. 34, Issue 1, pp. 82 – 104.
Mulrow, C.D. (1994), “Systematic Reviews – Rationale for Systematic Reviews”, British Medical Journal, Vol. 309, No. 6954, pp. 597 – 599.
O’Brien, A.T., Alexander Haslam, S., Jetten, J., Humphrey, L., O’Sullivan, L., Postmes, T., Eggins, R., Reynolds, K.J. (2004), “Cynicism and Disengagement Among Devalued Employee Groups: The Need to ASPIRe”, Career Development International, Vol. 9, Issue 1, 28 – 44.
Pelled, L.H., Xin, K.R. (2000), “Relational Demography and Relationship Quality in Two Cultures”, Organization Studies, Vol. 21, Issue 6, pp. 1077 – 1094.
Pless, N.M., Maak, T. (2004), “Building an Inclusive Diversity Culture: Principles, Processes and Practice”, Journal of Business Ethics, Vol. 54, Issue 2, pp. 129 – 147.
Reina, D.S., Reina, M.L. (2007), “Building Sustainable Trust”, OD Practitioner, Vol. 39, Issue 1, p. 36 – 41.
Roberson, Q.M. (2006), “Disentangling the Meanings of Diversity and Inclusion in Organizations”, Group & Organization Management, Vol. 31, Issue 2, pp. 212 – 236.
Salampasis, D.G., Mention, A.-L., Torkkeli, M. (2015), “Trust Embeddedness Within an Open Innovation Mindset”, International Journal of Business and Globalisation, Vol. 14, Issue1, pp. 32 – 57.
Schubert, H.J. (2006), “Integration, Ethnicity, Education: The Definition of Ethnic Identity of Students with Turkish Heritage [Integration, Ethnizität und Bildung: Die Definition ethnischer Identität Studierender türkischer Herkunft]”, Berliner Journal für Soziologie, Vol. 16, Issue 3, pp. 291 – 312, 417+420.
Schweer, M.K.W., Petermann, E., Egger, C. (2013), “To the Importance of Multidi-mensional Categorisation Processes for the Trust Development – An up to Now Widely Neglected Field of Research”, Gruppendynamik und Organisationsbera-tung, Vol. 44, Issue 1, pp. 67 – 81.
Shen, J., Tang, N., D’Netto, B. (2014), “A Multilevel Analysis of the Effects of HR Diversity Management on Employee Knowledge Sharing: The Case of Chinese Employees”, International Journal of Human Resource Management, Vol. 25, Issue 12, pp. 1720 – 1738.
Sprenger, R.K. (2009), Zaufanie #1: Zaufanie jest lekarstwem na chorobę, która opanowuje świat biznesu, MT Biznes, Warszawa.
Tranfield, D., Denyer, D., Smart, P. (2003), “Towards a Methodology for Developing Evidence-Informed Management Knowledge by Means of Systematic Review”, British Journal of Management, Vol. 14, No. 3, pp. 207 – 222.
Zak, P.J. (2017), “The Neuroscience of Trust”, Harvard Business Review, January–Feb-ruary, pp. 84 – 90.
How to Cite
Number of views and downloads: 87
Number of citations: 0