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Journal of Corporate Responsibility and Leadership

Shared Services Centres in the Public and Private Sectors: The Case Study of the United Kingdom
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  3. Vol. 4 No. 2 (2017): The Challenges of Contemporary Management in the Global Economy /
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Shared Services Centres in the Public and Private Sectors: The Case Study of the United Kingdom

Authors

  • Robert Gawłowski The Faculty of Finance and Management in Bydgoszcz, WSB University in Toruń
  • Paweł Modrzyński The Faculty of Management, UTP University of Science and Technology in Bydgoszcz

DOI:

https://doi.org/10.12775/JCRL.2017.008

Keywords

shared services centres, public management, New Public Management

Abstract

Purpose: The effectiveness and quality of the tasks performed is an indicator of the functioning of organisations in both the public and private sectors. This article presents experience in implementing Shared Services Centres (SSCs) in both sectors in Great Britain. What are the differences in implementing and functioning of SSCs in the public and private sector organisations, and how much can the organisations of both sectors learn from their experience – these are the key questions that the authors have answered in this article.

Design/ methodology/ approach: analysis of literature, reports and available databases.

Findings: Private sector experience in creating business process modelling for shared service centres has been implemented in the public sector in the UK. The nature of the shared services provided plays a significant part in the establishing of shared services cen-tres in self-government and government organisations.

Research and practical limitations/implications: The article has an important practical value. The results of the research presented in the article may be used to model business processes of public services covered by shared services.

Originality/value: The article presents principles of creating and designing shared services in the public sector. The article is direct-ed primarily to managers of public sector entities (self-government and government).

Paper type: literature review, theoretical paper.

Author Biographies

Robert Gawłowski, The Faculty of Finance and Management in Bydgoszcz, WSB University in Toruń

—

Paweł Modrzyński, The Faculty of Management, UTP University of Science and Technology in Bydgoszcz

—

References

Bergeron, B. (2003), Essentials of Shared Services, Wiley, New Jersey.

Brand, A. (2006), The Politics of Shared Services: What Are the Underlying Barriers to a More Successful Shared Services Agenda?, New Local Government Network, London.

Chenok, D. (2016), “Implementing Shared Services in Government – Lessons from the UK”. IBM Center for the Business of Government. Retrieved from: http://www. businessofgovernment.org/blog/business-government/implementing-shared-ser-vices-government-%E2%80%93-lessons-uk (accessed on 03 September 2017).

Deloitte (2009), Stop, Start, Save: Shared Services Delivery in Local Government, Deloitte Consulting LLP, London.

Deloitte (2015), 2015 Global Shared Services Survey, Deloitte Consulting LLP. Retrieved from: https://www2.deloitte.com/content/dam/Deloitte/dk/Documents/ finance/Deloitte-SSSurvey-Interactive.pdf (accessed on 31 August 2017).

Deloitte (2017), Global Shared Services 2017 Survey Report, Deloitte Development LLC. 2017. Retrieved from: https://www2.deloitte.com/us/en/pages/operations/ articles/shared-services-survey.html (accessed on 31 August 2017).

Gershon (2005), Shared Services as a Long-term Solution for Local Government: Delivering on the Gershon Report, Serco, London.

Hall, K. (2016), “Shared Services Centres Flop: Only One UK.gov Department Uses Them”. Retrieved from: https://www.theregister.co.uk/2016/12/08/shared _ser-vices_centres_a_flop_only_one_department_is_using_one/ (accessed on 03 Sep-tember 2017).

Henderson, A. (Ed.) (2015), Shared Services and Consolidation: A Public Solutions Handbook, Routledge. New York.

Holzer, M., Fry, J. (2011), Shared Services and Municipal Consolidation: A Critical Analysis. Public Technology Institute, Virginia.

Ian, H., Seal, W. (2010), Shared Business Services and the Evolution of the Multi-divi-sional Corporation, E-Leader, Singapore.

LGG (2011), Shared Services and Management: A Guide for Councils, Local Govern-ment Group, London. Retrieved from: https://www.local.gov.uk/sites/default/files/ documents/shared-services-and-manag-b7d.pdf (accessed on 03 September 2017).

National Audit Office (2012), Efficiency and Reform in Government Corporate Func-tions Through Shared Service Centres, National Audit Office, London.

National Procurement Strategy (2003), ODMP, London.

Peel, D., O’Keeffe, B., Shi, L. Leith, K., Keaveney, K. (2011), Shared Services Across Local Government: Sharing International Experiences, ICRLD, Dublin.

Samberg, J. (2017), “Principles for the Future of Shared Services”. IBM Center for The Business of Government. Retrieved from: http://www.businessofgovernment.org/ blog/business-government/principles-future-shared-services (accessed on 03 Sep-tember 2017).

Sandford, M. (2015), Local Government: New Models of Service Delivery, House of Commons Library, London.

SSON Analytics (2016), “Infographic - What the UK & Ireland Shared Services Indus-try Looks Like”. Retrieved from https://www.sson-analytics.com/blog-entry/info-graphic-what-uk-ireland-shared-services-industry-looks (accessed on 03 October 2017).

Symons, T., Roth, O., Sturge, J. (2011), Shared Necessities: The Next Generation of Shared Services, New Local Government Network, London.

Tomkinson, R. (2007), Shared Services in Local Government: Improving Service Deliv-ery, Gower, London.

Tri-Boroughs (2015), Tri-Borough Proposals Report: Bold Ideas for Challenging Times, London Borough of Hammersmith and Fulham, the Royal Borough of Kensington and Chelsea and Westminster City Council, London.

Zawicki, M. (2011), Nowe zarządzanie publiczne, Polskie Wydawnictwo Ekonomiczne, Warszawa.

Legal acts – the UK

Local Authorities (Good and Service) Act (1970), Chapter 39. Retrieved from https:// www.legislation.gov.uk/ukpga/1970/39/pdfs/ukpga_19700039_en.pdf (accessed on 01 September 2017).

Local Government Act (1972), Chapter 70. Retrieved from http://www.legislation.gov. uk/ukpga/1972/70 (accessed on 16 December 2017).

Local Government Act (1988), Chapter 9. Retrieved from https://www.legislation.gov. uk/ukpga/1988/9/contents (accessed on 16 December 2017).

Local Government Act (1999), Chapter 27. Retrieved from http://www.legislation.gov. uk/ukpga/1999/27/contents (accessed on 16 December 2017).

Local Government Act (2003), Chapter 26. Retrieved from https://www.legislation.gov. uk/ukpga/2003/26/contents (accessed on 16 December 2017).

Legal acts – Poland

The Act on Amending the Act on Local Borough Government and Certain Other Acts of 25 June 2015, Journal of Laws of 2015, item 1045.

Journal of Corporate Responsibility and Leadership

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Published

2018-03-06

How to Cite

1.
GAWŁOWSKI, Robert and MODRZYŃSKI, Paweł. Shared Services Centres in the Public and Private Sectors: The Case Study of the United Kingdom. Journal of Corporate Responsibility and Leadership. Online. 6 March 2018. Vol. 4, no. 2, pp. 25-42. [Accessed 1 July 2025]. DOI 10.12775/JCRL.2017.008.
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Vol. 4 No. 2 (2017): The Challenges of Contemporary Management in the Global Economy

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