INTELIGENCJA EMOCJONALNA I JEJ ROLA W ŻYCIU ZAWODOWYM SPRZEDAWCY

Olga Khomin

DOI: http://dx.doi.org/10.12775/AUNC_ZARZ.2018.025

Abstrakt


Celem pracy jest analiza modeli i narzędzi pomiaru inteligencji emocjonalnej (IE) oraz próba określenia roli IE w życiu zawodowym sprzedawcy. Stres, wypalenie zawodowe, różne problemy w pracy wpływają na zaburzenia emocjonalne pracownika, co może negatywnie oddziaływać na rozwój i pozycję firmy na rynku. Koncepcja inteligencji emocjonalnej pokazuje nowe aspekty zarządzania życiem zawodowym pracownika. Rola inteligencji emocjonalnej nadal jednak pozostaje niezdefiniowana, zarówno wśród badaczy jak i praktyków. W niniejszym artykule przedstawiono dotychczasowe wyniki badań, pokazujące wpływ inteligencji emocjonalnej na zachowania organizacyjne, rotacje pracowników, efektywność pracy i inne aspekty życia zawodowego i społecznego.

Słowa kluczowe


Inteligencja emocjonalna, sprzedaż

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Bibliografia


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ISSN (print) 1689-8966
ISSN (online) 2450-7040

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Action funded by the Ministry of Science and Higher Education under the contract number 916/P-DUN/2019 by funds dedicated to dissemination of research findings. Preparing for publication papers in English and employing reviewers affiliated in research institutions abroad in 8 issues of the journal Acta Universitatis Nicolai Copernici Zarządzanie in 2019-2020: Vol. 46, No. 1-4 (2019), Vol. 47, No. 1-4 (2020)

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