DESZCZYŃSKI, Bartosz. The integrated relationship management framework. Ekonomia i Prawo. Economics and Law, [S. l.], v. 17, n. 1, p. 17–31, 2018. DOI: 10.12775/EiP.2018.002. Disponível em: https://apcz.umk.pl/EiP/article/view/EiP.2018.002. Acesso em: 4 jul. 2025.