ACIKDILLI, Gaye and BUGRA SOYLU, Abdullah. Service Trust, Loyalty, and Satisfaction: Do Clients Prefer Insurance Firms or Agencies? Evidence from Turkey. Copernican Journal of Finance & Accounting. Online. 21 January 2024. Vol. 12, no. 2, pp. 9-26. [Accessed 21 July 2024]. DOI 10.12775/CJFA.2023.008.