ACIKDILLI, Gaye et BUGRA SOYLU, Abdullah. Service Trust, Loyalty, and Satisfaction: Do Clients Prefer Insurance Firms or Agencies? Evidence from Turkey. Copernican Journal of Finance & Accounting. Online. 21 janvier 2024. Vol. 12, no. 2, pp. 9-26. [Accessed 19 décembre 2025]. DOI 10.12775/CJFA.2023.008.