ANALYSIS OF THE IMPACT OF STANDARDIZED QUALITY MANAGEMENT SYSTEM FOR THE IMPROVEMENT OF COOPERATION IN THE SUPPLY CHAIN ON THE BASIS OF SMALL AND MEDIUM-SIZED ORGANIZATIONS

Dominik Zimon

DOI: http://dx.doi.org/10.12775/JPM.2016.010

Abstract


Purpose: The main objective of this publication was to investigate the influence of standardized quality management system according to ISO 9001 on the improvement of cooperation in the supply chain from the point of view of small and medium-sized organizations.

Design/methodology/approach: The study was conducted in March and April 2014 using a technique online survey. Surveys were sent to a group of 150 small and medium-sized organizations carrying out their activities in the southern Polish. For the analysis classified 30 correctly completed questionnaires survey. In the study group there were 12 small and 18 medium-sized organizations.

Findings: Analysis of the results showed for positive relationships between the implementation of ISO 9001 and integration with suppliers. In addition, respondents highly evaluated the impact of a standardized system for the improvement of procedures to support collaboration with suppliers.

Research limitations/implications: Research for take into account only a narrow aspect of the functioning of the system. Decision on implementation should take into account a number of studies relating to: the effect of ISO on the financial results, the workload for system maintenance, the costs of audits and actions perfected etc.

Practical implications: Test results may be helpful in deciding whether to implement a quality management system in small and medium-sized organizations.

Originality/value: In Polish literature there is still relatively little research on the impact of quality management systems for the betterment of logistics processes. 


Keywords


ISO 9001; SMEs; supply chain; cooperation

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ISSN 2083-103X (print)
ISSN 2392-1412 (online)

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